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Joseph L. Wiess's avatar

That brought back memories.

Edwin Robinson's avatar

This is a great way of framing things I never thought of before, but it explains a lot.

Much this can probably be traced back to corporate policy of creating short-term, immediate profits. Making a environment where people want to hang out is putting more effort into the long game of customer retention and relationship-building, at the expense of the business investing more up front to make a place where people would enjoy hanging out.

Today, cutting costs and doing the bare minimum generates better margins and profits and looks better on the quarterly financial report, which is all the overlords really care about now. Yet another illustration of how activist investors ruin everything. A restaurant like Chipotle or Five Guys exemplify this - their food is pretty enjoyable, but the in-restaurant experience is awful. One place that bucks the trend is Culver's, which not only has great food, but is a decent place to dine in.

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